k222 Privacy Policy

1. Introduction

Welcome to k222, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how k222 ("we", "us", or "our") collects, uses, stores, shares, and protects personal information about you when you access or use our website at https://k222.im and all associated services (collectively, the "Platform").

By registering an account on k222 or continuing to use our Platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services. This policy is intended for players based in Bangladesh and is written in accordance with internationally recognised data protection principles.

2. Information We Collect

k222 collects several categories of personal information in order to provide you with a secure, personalised, and compliant gaming experience. The information we collect falls into the following categories:

Account Registration Data

• Full name, username, date of birth, and gender
• Email address and mobile phone number (used for verification and account notifications)
• Residential address (city, district, postal code — used for identity verification and responsible gaming compliance)
• National ID or passport number where required for KYC (Know Your Customer) verification

Transaction & Financial Data

• Payment method details, including mobile banking references via bKash, Nagad, Rocket, or Upay (we do not store full card numbers or mobile PIN codes)
• Deposit and withdrawal transaction history, amounts (in BDT), and timestamps
• Bonus usage history and wagering records

Technical & Usage Data

• IP address, device type, browser type, operating system, and screen resolution collected automatically when you visit k222
• Pages visited, games played, session duration, click-stream data, and betting behaviour patterns used for platform improvement and responsible gaming monitoring

3. How We Use Your Information

k222 uses the personal information it collects strictly for the following purposes. We do not use your data for any purpose that is incompatible with those listed below:

• Account creation, management, and authentication — to allow you to register, log in, and manage your k222 account securely
• Identity verification (KYC) and fraud prevention — to confirm you are aged 21 or above, prevent account takeover, and comply with anti-money laundering obligations
• Payment processing — to handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladesh Taka
• Customer support and dispute resolution — to respond to your enquiries, handle complaints, and resolve disputes in a fair and timely manner
• Responsible gaming monitoring — to identify and support players who may be at risk of developing problem gambling habits, including Bangladeshi players from Dhaka, Chittagong, Sylhet, and other regions
• Service improvement and personalisation — to analyse usage patterns, improve our platform features, and tailor promotional offers where you have consented to receive them

4. Legal Basis for Processing

k222 processes your personal data only where a lawful basis exists. The legal grounds on which we rely include:

• Contractual necessity — processing required to fulfil the terms of your account agreement with k222, including payment and account management
• Legal obligation — processing required to comply with applicable laws, regulatory requirements, and anti-money laundering or fraud prevention obligations
• Legitimate interests — processing carried out for fraud prevention, platform security, and internal analytics where those interests are not overridden by your rights
• Consent — where you have explicitly opted in to receive marketing communications or for additional data processing beyond what is strictly necessary

5. Sharing Your Information

k222 does not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited and controlled circumstances:

Service Providers and Technology Partners

We engage trusted third-party service providers to help operate our platform — including payment processors (bKash, Nagad, Rocket), game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming), and hosting or cybersecurity partners. These entities receive only the minimum data necessary to perform their specific function and are contractually bound to handle it securely and in accordance with applicable privacy standards.

Legal and Regulatory Disclosure

We may be required by law to disclose certain personal data to government authorities, law enforcement agencies, courts, or regulatory bodies. k222 will comply with any lawfully issued request for data disclosure while making reasonable efforts to notify you where legally permissible.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of k222's business assets, personal data held by k222 may form part of the transferred assets. You will be notified in advance if your data is to be transferred to a new controller, and your rights under this Privacy Policy will continue to apply.

6. Payment Information & Financial Data

k222 supports a range of payment methods commonly used by players in Bangladesh, including bKash, Nagad, Rocket, Upay, and bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. When you make a deposit or withdrawal, the transaction is processed via encrypted, secure channels. k222 does not store your full mobile banking PIN, one-time passwords (OTP), or complete card details on our servers.

Transaction records — including amounts, dates, and payment references — are retained for a minimum of five years to comply with financial record-keeping requirements and to support dispute resolution. All amounts on our platform are displayed in Bangladesh Taka (BDT) unless otherwise specified.

7. Cookies and Tracking Technologies

k222 uses cookies and similar tracking technologies to ensure the proper functioning of our platform, enhance your user experience, and gather analytical insights. We use the following types of cookies:

• Essential cookies — required for core platform functions such as keeping you logged in, remembering your session preferences, and processing transactions securely
• Analytics cookies — used to understand how players navigate and use k222 so we can improve page structure, game discoverability, and overall performance
• Preference cookies — used to remember your language choice, display settings, and other personalisation options across browsing sessions

You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may affect the availability or functionality of certain features on our platform. We do not use cookies to track your behaviour on third-party websites outside of k222.

8. Data Retention

k222 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve disputes or enforce our agreements. In practice, account data is typically retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements.

Once the applicable retention period expires and no legal hold is in place, k222 will securely delete or anonymise your personal data so that it can no longer be attributed to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

9. Your Rights

As a k222 player based in Bangladesh, you have several rights with regard to the personal data we hold about you. These rights are subject to certain legal limitations but are broadly available:

• Right of access — you may request a copy of the personal data k222 holds about you, free of charge, within a reasonable timeframe
• Right to rectification — you may request correction of any inaccurate or incomplete personal data we hold about you
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations
• Right to restrict processing — you may request that we limit how we use your data in certain circumstances, for example while a dispute is being investigated
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We aim to respond to all verified requests within 30 days.

10. Children's Privacy

k222 is strictly an adult-only platform. Our services are not directed at, and are not intended to be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If you are under 21, you must not register an account or use k222 in any capacity.

If k222 becomes aware that personal data has been inadvertently collected from a person under the age of 21, we will take immediate steps to delete that data from our systems and, where applicable, to close the associated account. Parents or guardians who believe their child has registered on k222 should contact us immediately at [email protected].

11. Security Measures

k222 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmissions, firewalls and intrusion detection systems, strict access controls limiting which staff members can access player data, and regular security audits and vulnerability assessments.

While k222 employs industry-standard safeguards, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, k222 will notify affected users promptly and take all reasonable steps to mitigate the impact. You are also responsible for keeping your account credentials — including your password and mobile banking PIN — confidential and secure.

12. Third-Party Links and Services

The k222 platform may display the names or logos of third-party game providers and payment processors as part of its service offering. k222 does not link to external websites and is not responsible for the privacy practices or content of any third-party entities. Any personal data you share directly with a third-party provider (for example, during a bKash transaction conducted outside the k222 platform) is governed by that provider's own privacy policy. k222 encourages you to review the privacy policies of any third-party services you use in connection with your gaming activity.

13. Changes to This Privacy Policy

k222 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification before the changes take effect.

Your continued use of k222 following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how k222 protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way k222 handles your personal data, our dedicated support team is here to help. We are committed to addressing all privacy-related enquiries promptly and professionally.

Email: [email protected]

Our support team operates 24 hours a day, 7 days a week, and aims to respond to all privacy-related queries within 2 business days. For urgent data protection matters, please mark your email subject line with "URGENT: Privacy" to ensure priority handling.